Australian Croatian Chamber of Commerce & Industry (S.A.) Inc (“we”) are committed to protecting your privacy. Please read this policy carefully as it describes the way in which we handle and collect your personal information. This applies to all personally identifiable information we receive, such as your name, address and telephone number. We take this stance not just to fulfill our legislative obligations under the Privacy Act 1988 (“the Act”), but also because we value your trust and our ongoing relationship. You have no obligation to provide any personal information however if you choose to withhold your personal information we may not be able to provide the products or services that depend on the collection and use of your information.
This policy describes how we will abide by the Australian Privacy Principles (“APPs”) that form part of the Act.
These principles relate to:
Collection and Management of Personal Information
The type of information we collect depends upon the product or services we are providing and generally can include name, address, phone number, fax, email address, birthdate, gender, job title, company, bank account / credit card and relevant details to enable processing of payments, IP address, as well as interests and details about your transactions. For employment we will collect additional personal information including educational and employment history and references. On occasion some of this personal information may be sensitive. We will only collect it with your consent or when required or authorised to by law.
Where possible, we collect your personal information directly from you. In some circumstances, however, we may also collect your personal information from third parties or public agencies where it is unreasonable or impracticable for us to collect the personal information directly from you.
Collection includes through :
registration when you purchase an event ticket;
registration to membership and social media accounts ;
entry into promotions or competitions and answers to surveys ;
signing up to newsletters , email, direct marketing and other notifications from our website and other brands;
registration to attend events and functions;
communications with us such as telephone calls, faxes and emails regarding products and services;
download and use of our digital publications and mobile applications (“apps”) and
subscription to membership.
We will always undertake such collection by lawful and fair means and not in an unreasonably intrusive way. If we collect personal information about you from someone else, we will take reasonable steps to ensure that it is in accordance with the provisions of the APPs.
Use and Disclosure
We may use and disclose your personal information for the purpose for which it was initially collected, namely to arrange, conduct and promote our media activities and provide you with requested products and services (and renewals thereof), as well as all purposes necessary and incidental to the provision of goods or services by us or by anyone on behalf of us. Some of these include;
registration, delivery, renewal, payment for membership subscriptions;
registration and delivery for newsletters and communications;
offers to participate in promotions, competitions, surveys, events, functions;
offers that we believe will be of interest to you ;
In certain circumstances, we will use or disclose your personal information for a purpose other than the main reason it was collected (i.e. a secondary purpose). These circumstances are when:
the secondary purpose is related to the primary purpose of collection and you would reasonably expect us to use or disclose the information for that secondary purpose; or
you have consented to the use or disclosure; or
the information is not sensitive information and the secondary purpose is direct marketing and:
it is impracticable for us to seek your consent before that particular use; and
you have not requested that we do not send you direct marketing communications;
we provide you with the express opportunity to decline any further direct marketing communications at the time of first communication is sent and thereafter upon request, and at no cost to you; or
we reasonably believe that the use and/or disclosure is necessary to lessen or prevent a serious and imminent threat to an individual’s life or health; or
we have reason to suspect that unlawful activity has been, is being or may be engaged in, and we use the personal information as a necessary part of our investigation of the matter or in reporting our concerns to relevant persons or authorities; or
it is required or specifically authorised by law; or
it is reasonably necessary for the enforcement of the criminal law, a law imposing a pecuniary penalty, or for the protection of the public revenue.
We ensure that any organisation which we disclose your personal information to is subject to reasonable obligations to safeguard and protect your personal information and comply with Australian Privacy Laws.
Websites, Apps, Cookies – non personal identifiable information
In order to properly manage our websites and digital properties we may anonymously log information on our operational systems, and identify categories of visitors by items such as domains, user’s IP address, browser version or type, device name or type, operating system, service provider, and local time. This is to ensure that our websites and digital applications present the best experience for visitors, measure your use of our products and services, show you relevant advertising. We have contracted with DoubleClick, Google and other advertising serving technology providers to serve all advertising on our Web sites, digital executions and direct marketing programs are also used in our environment – including various analytic programs ; Google analytics , Adobe DPS, Apple and other electronic delivery systems . Aggregated data may be collected by us so that we may better provide our services to you. Aggregated data may be provided to third parties. Aggregated data includes information that relates purely to generic statistics such as demographics and traffic flow on our website and which does not personally identify you. Cookies may be used on some areas of our websites. A cookie is generated by a software application on a website’s server, which enables it to improve your navigational experience through customisation enabled by tracking your navigation through a small text file on your hard drive. If you are concerned about cookies, most browsers now recognise when a cookie is offered, and permit you to opt-out of receiving them in the Options tab of your browser.
Direct Marketing
From time to time we may use your personal information to identify products and services that may be of interest to you. We may use your personal information to send you information regarding our products and services, and those available through our business partners.
From time to time, with your consent, we may also provide your personal information to carefully selected third parties for the purpose of them providing you with information regarding products and services specific to your needs, and to help us conduct product enhancement activities.
If you do not wish to receive direct marketing information from us or third parties (as applicable) as outlined in this section, please let us know by using the unsubscribe function in the communication you receive, or alternatively by contacting luke@croatiacommercewa.asn.au.
We will take appropriate steps to ensure that you do not receive any such direct marketing information in future.
From time-to-time we may run promotions which require you to provide personal information directly to a third-party to redeem the promotional offer. In this instance, it is your responsibility to review the third-party’s terms and conditions and privacy statement relating to data use, prior to redeeming the promotional offer.
Data Quality
Our objective is to ensure that the personal information we collect, use or disclose is accurate, complete and up-to-date and we will take reasonable steps to ensure this. Please contact the Privacy Officer at luke@croatiacommercewa.asn.au. or provided in the Contact Details in order to have any information corrected.
Data security
We will take reasonable steps to protect the personal information we hold from misuse and loss and from unauthorised access, modification or disclosure. Your personal information may be stored in hard copy documents but is generally stored electronically. We store information securely – this includes onsite secure servers and trusted third party storage providers.
Access and Correction
You can access or correct your personal information by contacting us luke@croatiacommercewa.asn.au. or provided in the Contact Details. In certain circumstances we may refuse your request to access, or correct, your personal information.
The following are permissible exceptions under the Act:
providing access would pose a serious and imminent threat to the life or health of any individual; or
providing access would have an unreasonable impact upon the privacy of other individuals; or
the request for access is frivolous or vexatious; or
the information relates to existing or anticipated legal proceedings between us and yourself, and the information would not be accessible by the process of discovery in those proceedings; or
providing access would reveal our intentions in relation to negotiations with you in such a way as to prejudice those negotiations; or
providing access would be unlawful; or
denying access is required or authorised by or under law; or
providing access would be likely to prejudice an investigation of possible unlawful activity; or
the prevention, detection, investigation, prosecution or punishment of criminal offences, breaches of a law imposing a penalty or sanction or breaches of a prescribed law; or
the enforcement of laws relating to the confiscation of the proceeds of crime; or
the protection of the public revenue; or
the prevention, detection, investigation or remedying of seriously improper conduct or prescribed conduct; or
the preparation for, or conduct of, proceedings before any court or tribunal, or implementation of its orders; by or on behalf of an enforcement body; or
an enforcement body performing a lawful security function asks the organisation not to provide access to the information on the basis that providing access would be likely to cause damage to the security of Australia..
If we hold personal information about you and you are able to establish that the information is not accurate, complete and up to date, we will take reasonable steps to correct the information so that it is accurate, complete and up to date. Depending on the circumstances, you may be forwarded the information by mail or email, or you may be required to personally inspect your records at the appropriate place. A fee may apply to such access in the event that a request for access is onerous or time consuming. Such a fee will cover staff costs involved in locating and collating information, and reproduction costs.
Cookie Policy
As we collects data about your browsing activity on our network. This Cookie Policy explains when and why cookies are used on our websites, applications, advertisements and related network services. By using any of our services, you agree that we can use these cookies as described in this Cookie Policy.
What is a Cookie?
Cookies are small text files that are stored on your computer via your web browser and allow servers hosting website content to recognise visitors and remember their activity.
Cookies may last for just for the duration of your visit or they may last for longer allowing the server to recognise visitors over multiple visits.
Cookies are stored separately for each web browser you use and cookies stored via one browser will not usually be available via other web browsers on the same device.
Why do we use Cookies?
We use cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve the site. The cookies that we use enable us to recognise your device so you don’t have to give the same information several times during one task. They also recognise when you have given your username and password so that you don’t need to do it for every web page that you visit. They also measure how many people use our websites so that we can make it easier to use and ensure there’s enough capacity to make the site fast.
Certain cookies contain personal information, for example if you click on a “remember me” button when you login, a cookie will store your username or other unique identifier.
Most cookies will not collect information that personally identifies you. They will collect more general information such as how users arrive at and use our websites, or a user’s general location.
What Cookies do we use?
Strictly necessary cookies: These are cookies that are required for the operation of our website. Without these cookies, parts of our websites would not function. They include, for example, cookies that enable you to log into secure areas of our website or use a shopping cart.
Functional cookies: These cookies are used to recognise your device when you return to our website. This enables us to remember your preferences and provide more personal features to you.
Analytical performance cookies: These are cookies that allow us to recognise and count the number of visitors to this website and see how visitors move around the website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
Tracking cookies: These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.
Does anyone else use Cookies on our website?
Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies on our website. For example, advertisers may use a profile they have built on sites that you have previously visited to present you with more relevant advertisements during your visit to our website.
We have no control over third-party cookies.
These cookies are likely to be analytical/performance cookies or tracking cookies.
Third-party cookies cannot be used to identify you personally; they can only be used for statistical analysis, for example to provide you with adverts that are more relevant to your interests.
The Australian Digital Advertising Alliance has developed a website – www.youronlinechoices.com.au – to educate consumers about these types of cookies, including frequently asked questions, how the technology works, and whether or not to receive them. If you are based in the European Union, please visit the European Interactive Digital Advertising Alliance website www.youronlinechoices.com. If you are based in the United States, please visit the Digital Advertising Alliance website www.aboutads.info/choices.
Please note that if you opt out of third-party advertising cookies, you will still continue to receive advertising when using the website, however that advertising will not be tailored to you.
Similar Technologies
In addition to cookies, we may also use other similar tracking technologies on our services, such as pixel tags (also known as clear GIFs or pixels). We use these technologies to perform similar functions to cookies, such as track users’ movements and activities across our websites, newsletters and other services, or to improve our understanding of things like site traffic, visitor behaviour and promotional campaigns. Pixel tags are small blocks of code installed in or on a web page, mobile app, or advertisement and are a method for passing information from your device to a third-party website.
How to control and delete cookies
We will not use cookies to collect personally identifiable information about you.
However, if you wish to restrict or block the cookies which are set by our website, or indeed any other website, you can do this through your browser settings. The “Help” function within your browser should tell you how to activate the setting on your browser that allows you to refuse the setting of all or some cookies.
Alternatively, you may wish to visit www.aboutcookies.org which contains comprehensive information about how to restrict or block cookies on a wide variety of browsers. You will also find information about how to delete cookies from your machine as well as more general information about cookies.
Please note that if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our sites.
Does this Policy change?
We may change this Cookie Policy at any time. Please take a look at the date at the top of this page to see when this Cookie Policy was last updated. Any changes in this Cookie Policy will become effective when we make the revised Cookie Policy available.
If you have any further queries about this policy, or would like to make a complaint, please contact us.
Contact Details
Should you wish to contact us in relation to any of the information contained within this Privacy Policy, or to seek access to information we may hold on you, you may do so by writing to:
The Privacy Officer
Email to : info@auscrosa.asn.au
You may be required to provide identification prior to us releasing personal information.
Privacy policy last updated on 1st June 2024